Introduction

Joyful Agents, Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent services, website, and related applications (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, company information, and billing details.
• Profile Information: You may provide additional information such as job title, phone number, and profile picture.
• Communication Data: Messages, conversations, and interactions with our AI agents and support team.
• Content and Files: Documents, data, and other content you upload or share through our Services.
• Feedback and Support: Information provided when you contact us for support or provide feedback.

Information We Collect Automatically

• Usage Data: Information about how you use our Services, including features accessed, time spent, and user interactions.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs, error reports, and other technical information generated during service usage.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze service usage.

Information from Third Parties

• Integrations: Data from third-party services you connect to our platform (with your permission).
• Business Partners: Information from our authorized partners and resellers.
• Public Sources: Publicly available information that helps improve our Services.

How We Use Your Information

We use the information we collect to:

Provide and Improve Our Services

• Deliver AI agent functionality and process your requests
• Maintain and improve service performance and reliability
• Develop new features and capabilities
• Provide customer support and technical assistance
• Train and improve our AI models and algorithms

Communication and Marketing

• Send service-related notifications and updates
• Provide marketing communications (with your consent)
• Conduct surveys and gather feedback
• Respond to your inquiries and support requests

Security and Compliance

• Protect against fraud, abuse, and security threats
• Comply with legal obligations and industry standards
• Enforce our terms of service and policies
• Conduct security monitoring and incident response

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, such as:

• Cloud hosting and infrastructure providers
• Payment processing and billing services
• Analytics and monitoring services
• Customer support and communication platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests or regulatory inquiries

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Network security monitoring and intrusion detection

Organizational Measures

• Employee training on data privacy and security
• Background checks for personnel with data access
• Data minimization and retention policies
• Incident response and breach notification procedures

Your Rights and Choices

Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of how we process your information

Communication Preferences

• Opt out of marketing communications at any time
• Manage notification preferences in your account settings
• Control cookie preferences through your browser settings

Exercise Your Rights

To exercise any of these rights, please contact us at privacy@joyfulagents.com or through our support channels. We will respond to your request within 30 days.

Data Retention

We retain your information only for as long as necessary to:

• Provide our Services and support your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our Services and prevent abuse

Specific retention periods:

• Account Data: Retained while your account is active and for 90 days after closure
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics
• Communication Records: Retained for 7 years for legal and business purposes
• AI Training Data: Anonymized data may be used indefinitely to improve our models

International Data Transfers

Our Services are operated from the United States, and your information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate.

When we transfer personal information outside your home country, we ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities and adequacy decisions where applicable.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our Services

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: